+30 22410 24650 kariba@otenet.gr
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Kariba Travel Agency: Experience Rhodes like a local

Kariba Travel - Frequently asked questions

BOOKING THE TOUR

How early in advance should I book?

Booking as early as you can  (shortly before your arrival in Rhodes or soon after your arrival) is recommended for tours during the high season (July, August, September).
Travelers visiting Rhodes for one day or within a very limited time frame should consider booking their tour as far in advance as possible.

What is the latest I can book the trip?

We gladly accept last-minute reservations. You can pop into our office until 22:00 (during our high season our Office is sometimes open till 23:00).
Our online Booking Engine also provides live availability for reservations up to 12 hours prior to departure on most of our tours.
However -especially during the high summer season- it is recommended to check the availability & book your tour at least 3 days in advance.

The date I want to book the tour is blocked out/ not available?

If your preferred date is blocked out or you cannot find it in the calendar, do not hesitate to reach out to us, we may be able to offer you an alternative.

Are tours available all year round?

At the moment, we operate only during the Summer Season (April to October). Some tours are also available in November (Lindos & 7 Springs, Lindos relaxing, Private Tours). Private tours can also be arranged though out the year.

How do I choose the best tour for my taste?

We believe that modern travellers are experienced, knowledgeable and truly conscious about the activities they prefer. This is why we always make sure our tour descriptions are very informative and detailed, so that you can have a complete overview of the activities involved and choose according to your interests. Things you can check before booking: 1) if the tour has a pick up from your resort, 2) if the tour provides enough free time on sights, 3) if it is a guided tour, 4) if there are any additional expenses, not included in the price (e.g. food, tickets), 5) the language of the guided tour (mostly for non-English speakers), 6) if there are any stops for swimming, 7) if any special activities you enjoy are included in the tour , like scuba-diving, wine tasting e.t.c. We are very set on providing our travellers with all the information they need to make an informed choice of the service/product they are about to purchase.
Our goal is to offer you your dream holiday so if you feel that none of our group tours fits your needs, you can book one of our Private tours or a tailor-made one. Make sure to check them out!

Where and how is it best to book my tour?

We love meeting our travelers in person so you can visit our Office to book your tour during your stay in the Island. This way you can meet our tour consultants, George, Maria & Jacob and receive all the information, suggestions, tips, leaflets, maps you need. 
If you prefer to pre-book the tours but pick-up your tickets and arrange the payment upon your arrival, do not hesitate to get in touch with us through e-mail. We will make all the arrangements and you can stop in our Office when you arrive in Rhodes.
If you prefer online booking, do check our Booking Engine (BOOK NOW). It offers real-time availability, an easy booking procedure, and instant booking confirmation to your email.
If you can not reach us, you can always ask at your hotel front desk to give us a call and we will be sure to help you with your booking.
We also offer some of the tours through various Booking Channels, like Viator, Get Your Guide, Civitatis, Sunbonoo, Musement, Shore Excursions.

I’m having problems with online booking. Are there any other options?

Yes, of course! You can email or message us, and we will provide you with alternative booking/ payment options.

How do I know that my tour is booked?

Your tour is booked only if you have received your Booking Confirmation. It can be a printed Voucher, a PDF Voucher or the Booking Confirmation e-mail for online bookings.

GROUP SIZE & INFORMATION ON TRANSPORT VEHICLES

How big are the groups on standard group tours?

Our vehicles for standard group tours are minibuses with a capacity of 20 seats and midi buses of 30 seats. The same applies to port transfers. Occasionally, we also use 50 seat vehicles for bigger groups.

 

Can I pre-book a specific seat?

Unfortunately, due to logistical reasons, we do not provide the option to pre-book a specific seat. However, we offer people with mobility issues to reserve front seats (this should be specifically requested and confirmed by us in advance).

Can I take food/ drinks with me during the trip?

Drink bottles are allowed on the vehicles. We do not allow food, snacks (especially ice-cream) on board.

Are there restrooms (WC) toilets on your transports?

We are sorry, but there are no on-board bathroom facilities as we do not cover extremely long distances on our tours. There are public and private WC’s on the sites. If necessary, your driver will make a quick stop wherever is possible. There are restrooms on all the boats and ships.

is there Wi - Fi on your transports?

This is one of the most popular questions we get in recent years. At the moment, we do not offer Wi Fi onboard as there is very poor or no Wi Fi coverage in many rural areas. So we cannot promise a service that we can not guarantee. However, why not relax, disconnect, take in the beautiful scenery, take some photos and make some memories? You will have the opportunity to access Wi – Fi when you get back to your accommodation or when you have a break at a café. 

AGE/ GROUPS/ DISCOUNTS

Can I bring my children on your tours?

Yes, of course! All the tours can accommodate children. Most of the tours (except Scuba Diving, Snorkeling Tour, Jeep Safari Tour) provide a children discount (up to 11 years old – 50% discount).

Can I have a baby car seat on the tour?

We don’t currently provide baby car seats on our group tours. Infants up to 3 years old can be seated in their parent’s lap. If a seat is needed, the infant can be booked as a child and will have a seat. Special arrangements for children (baby car seats, boosters) are be arranged on Private Tours.

Is there an age limit?

No. We accommodate passengers of all ages, from babies to 100 years old, you are as young as you feel! If you have any concerns, please contact us and ask us about the physical demands of particular tours.

We are a group of 4, can we get a discount?

We consider at least 10 persons to be a group. We always try to offer reasonably priced, quality tours, we do not currently offer a special discount for a party of 4. Every group request is examined individually depending on the season (high or not), availability, group size. Contact us https://karibatravel.gr/contact/  and we will let you know if we are able to give a special offer for your particular group needs.

I will purchase more than one tours, Can I have a discount?

Occasionally, we provide special offers that are only available at our office and our online Booking Engine. Make sure to check our Facebook page for announcements and ask our tour consultants upon booking or try emailing us.

Do you offer any discounts for seniors?

We have designed tours so that we can offer the best possible price for all travellers. Unfortunately, we do not have any special discounts for senior passengers. EU Citizen Seniors can benefit from discounts in all the Archaeological Sites & Museums (please note, you should always have a valid ID or Passport with you).

PICK-UP/ ENTRANCE TICKETS/ LANGUAGE

Will you pick me up from my Hotel?

We provide pickups in different areas -Kremasti, Ialyssos, Ixia, Rhodes Town (including Cruise Port), Kallithea, Faliraki, Afandou, Kolymbia- for the bus tours and for the boat cruises -Kremasti, Ialyssos, Ixia, Rhodes Town(including Cruise Port), Kallithea, Faliraki. Depending on the hotel location, we either arrive at the hotel reception or indicate the closest & most convenient pickup place. We offer a list of all the pickup points on our website.

From where do you pick your Cruise Ship passengers?

As an official Tour Operator, we have special permit to drive inside the Cruise Port to pick up passengers. The pickup point is in front of the Cruise Ship, close to the gangways. DO NOT WALK OUTSIDE THE PORT. Sometimes, there are too many coaches parked in front of the Ship, therefore, we stop either at the front or the back of the ship. For shared group tours, we always have our representative holding a “KARIBA TRAVEL” Logo. For private tours, you will find your Name tag on the vehicle’s window. In case you do not see Kariba Travel, get in touch with us!

My hotel is in the Medieval Town of Rhodes, can you pick me up?

Unfortunately, we can not drive inside the Medieval Town. We have one pickup point for all the hotels/ accommodations of the Medieval Town at the Bus Stop outside the Marine Gate (Thallasini Gate), opposite Kolona Port.

I am staying at an Airbnb, can you pick me up?

Airbnb houses are usually a little bit further away from resort areas. Our pick up points & times are fixed, so you should check the map or consult with us so we can point out the closest pick up point to you. If you are booking your tour online, you can choose the nearest hotel or you can send us an email and we will modify your booking and inform you about the nearest pickup location.

I am staying in Kiotari/ Kolymbia/ Lindos/ Paradeisi/ Tholos… can I join any of your tours?

Yes, of course, you can join our tours. You can arrange your transportation to the nearest pickup point and enjoy the tour with us. For the bus tours the first/last pickup point on the West-side is from Kremasti church/Kremasti center and the first/last pickup point on the East-side is from Kolymbia traffic lights. For the boat cruises the first/last pick up point on the West-side is from Kremasti church/Kremasti center and the first/last pick up point on the East-side from Faliraki-Saint Nektarios church. You can also stop by our Office and we can pick you up from there!

When should I get to the pickup point?

We kindly advise being on the spot 5 minutes before your pickup time. Due to traffic waiting restrictions, our drivers won’t be able to wait for you if you’re late.

Do I need to bring any documentation with me to check-in for my tour?

You should have with you either your printed Booking Confirmation Voucher or the digital version of your Booking Confirmation. Please note, on the Marmaris (Turkey) trip, you also need to have your Passport (for some EU countries the ID suffices).

Are the entrance tickets to the sites & museums included in the tour price?

No. You pay for access to sites & museums upon arrival. On most of our tours, you have free time to explore the area. All our tours descriptions include information about sights/sites that require extra entrance tickets. We always suggest carrying extra cash, as many sites only accept cash payments.

Can I skip visiting individual sites when I am on a tour?

Yes, of course, you do not have to pay participate in all the activities offered on your tour. If you want to skip some ruins and have lunch/ drink while reading your book with a beautiful view, you absolutely can.

In what language are the guided tours?

Our guided tours are in English. At the moment, we do not offer standard group tours in any other language. Tour guides fluent in different languages can be contracted for private tours with customized itineraries. Popular trips like Filerimos & Butterflies, Lindos Relaxing, Symi Island Cruise, Evening in Lindos village, Lindos Cruise, do not have tour guides. The arrival/ departure time announcements on board are always very clear.

CANCELLATION/ NO-SHOW/ EMERGENCY

What is your cancelation policy?

Please, check our Terms & Conditions/ Cancelations & Variations for detailed information.

Do you cancel the tour if not enough people have booked?

It depends on the tour. It rarely happens during the Summer Season. In case the tour is canceled, we will make sure to offer an alternative option.

Are tours canceled due to bad weather?

No worries about the bus tours, they can take place regardless of weather conditions – rain or shine! Boat trips, however, can be canceled due to bad weather conditions. Port authorities can restrict boats from departing. If your trip needs to be canceled, we will do our best to inform you in advance and offer you an alternative choice. 

Will you wait for me if I am late?

We understand that unexpected events may occur. We can wait up to 5 minutes at your pickup point. Unfortunately, we can not wait longer to avoid delays and disappointment/ stress of other participants. If you are running late, call us on +30 22410 24650 so that we can discuss your options.

I do not feel well, can I reschedule my trip?

If requested up to 12 hours (for standard group tours) or up to 24 hours (for private tours) before departure, you may reschedule your booking to a different date free of charge (depending on availability). Any rescheduling requested less than 12 hours before the tour is subject to current availability and you will be charge a rescheduling fee. Please note, entrance fees, tickets, and other non-refundable third-party services will not be refunded.

Where is your bus? I am already waiting for 15 minutes

Unexpected situations might happen (heavy traffic, passengers are late on every pickup point, we are stuck behind another bus in front of one hotel…). If we have your phone number, we will be trying to contact you, so us to warn you about a possible delay. Most of the time, we do not have our passengers phone numbers. If your pickup is more than 15 min late, please CALL US to +30 22410 24650  (if you do not have a cell phone, you can always kindly ask somebody to give us a quick call, and we will call back). Do not try emailing us for emergencies, as all emails (or Facebook messages) are checked only during office hours from 09:00 am-10:00 pm. We have a GPS on all our vehicles, so we will be able to let you know where the coach is and when it will be picking you up.

The Kariba Travel bus passed by and did not stop to pick me up?

We have several same golden-color Kariba Travel buses. If it did not stop, it is most likely, on another tour. If your pickup is more than 15 min late, please CALL US on +30 22410 24650 (if you do not have a cell phone, you can always kindly ask somebody to give us a quick call, and we will call back). Do not try  emailing us for emergencies, as all emails (or Facebook messages) are checked only during office hours from 09:00 am-10:00 pm. We have a GPS on all our vehicles, so we will be able to let you know where the coach is and when it will be picking you up.

AFTER THE TOUR

How can I give my feedback?

Your feedback is always welcome! You can email as at kariba@otenet.gr if you wish to discuss your experience or suggest improvements. You can stop by to visit us in our office at any time! You can also leave a review on our Website, Tripadvisor, Google Reviews and Facebook.

Should I tip the driver, the tour guide, the captain?

Honestly, nobody would refuse a little bonus, it is always welcome and highly appreciated. But it is entirely up to you.

I forgot my hat/ phone (hopefully not) on the bus, can you help me?

As soon as you realize that something was left behind on the bus/boat, do get in touch with our office. We will make sure to search for your item ASAP. After tours, all the buses/boats are cleaned and prepared for the next tour, so if something is found, the driver will bring it to our office.

Your question wasn’t answered?

IF YOU CAN’T FIND THE ANSWER YOU’RE LOOKING FOR, DO NOT HESITATE TO CONTACT US DIRECTLY. OUR TEAM WILL BE HAPPY TO HELP AND GET BACK TO YOU AS POSSIBLE.

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