All the excursions, transfers, tours, day cruises, private tours, presented on our website are run by Kariba Travel (George Ioannidis – Kariba Travel: Registration Number 1476E60000008500) on our owned vehicles and fleet of boats. We also cooperate with other carefully chosen tour providers.
We monitor and control the performance of our suppliers and judge their performance against our high standards.
All our vehicles and boats, as well as those of our suppliers, are all insured according to the Greek National Tourism Organization and licensed for commercial operations and regularly undergo licensing inspections and surveys to ensure standards are met.
We provide our group excursions from resorts: Kremasti, Ialyssos, Ixia, Rhodes Town (including Cruise Port), Kallithea, Faliraki, Afandou, Kolymbia and for Private tours all around the island.
PARTICIPANTS
Kariba Travel is committed to making tours available to everyone, and we do not have any maximum age or disabled persons restrictions. However, some tours involve walking or vehicles and vessels with steps. If you need assistance to move around, we would ask you to inform us in advance so that we can suggest the best option!
CANCELLATIONS & VARIATIONS
We understand plans may change, nothing is written in stone! Should you wish to cancel your booking after you have made the payment and you have received your Booking Confirmation or e-Voucher, you must send us written notice. We will precede your cancellation and full refund max 2 days prior to the tour. But we also reserve the right to apply charges. On all our tours we have a limited number of seats; we work with small groups, so every participant counts! If it is less than 2 days prior to your tour, we are sorry, but there is no refund.
There is always a possibility to have minor changes. Minor changes include a change of transport, departure times, or location of your pickup. These changes may occur in less than 12 hours. If so, we will inform you personally in advance. Minor changes do not influence the tour in any aspect.
If an advertised place of interest is closed, as a goodwill gesture, every endeavor will be made to offer alternative sightseeing within the touring area. We are not responsible for the actions of attractions/places of interest, which are beyond our control. Due to their nature, some of the sites visited on tours can vary their opening times or close with little or no notice.
Occasionally, we have to make a significant change. Significant changes include bad weather conditions or unexpected technical problems. If we have to make a significant change or cancel the tour/ activity, we will inform you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options: (a) accepting the changed arrangements, or (b) purchasing an alternative service from us, of a similar standard to that booked initially. If the cost of this alternative is less than your original service, we will refund the price difference. If you do not wish to accept the service we specifically offer you, you may choose any of our other available services. You must pay the applicable price of any such service, or (c) canceling, in which case you will receive a full and quick refund of all assessments you have paid to us.
Refunds will be processed in the form of payment used at the time of booking. This will be made payable to the person who made the original payment. The time the refund takes will depend on the form of payment. We will endeavor to refund all credit card payments, once approved within 48 hours.
Very rarely, we may be forced by ‘circumstances beyond our control’ to change or terminate your service after departure but before the scheduled end of your time away. This is extremely unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain these from our suppliers).
INSURANCE
Although all the vehicles and vessels are insured according to the Greek National Tourism Organization, your personal insurance is not included in the price of the tour. It is suggested that passengers have adequate personal travel insurance cover. This is particularly advisable if you have to cancel your booking or to compensate you for delays, flight or cruise cancellations and/or damage to your property.
COMPLAINTS
Should you have a reason for complaint, please bring this to the attention of the Kariba Travel representative at the time that will endeavor to rectify the problem for you or contact our office as soon as the issue arises. If the matter cannot be resolved satisfactorily at the time, complaints must be made in writing to kariba@otenet.gr setting out the nature of the complaint. Complaints must be received within 14 days of the end of a tour. We will not be able to deal with any complaint unless put in writing and received within this time frame.
COVID 19 – HEALTH & SAFETY MEASURES
OTHER
Please advise us if there is any requirement which you believe is important to your service so that we can give you the latest information at the time of booking.
